Kovo Provider Terms

Kovo is a service brand operated by Emmyx Global Concepts, registered business name BN2276868. Our business address is Kovo Place, Lekki Phase 1, Lekki, Lagos, Nigeria. Contact us about your application at support@kovo.com.ng. In these terms, “Kovo”, “we”, “us” and “our” mean that operator. “You” means the individual provider who accepts these terms. “Client” means the person booking your services.

These terms explain the application process, the conditions for using Kovo as an approved provider, and the responsibilities that apply to each booking you accept. The applicable Provider Commercial Schedule, any role-specific requirements supplied before approval, and the written booking confirmation form part of the agreement. The Privacy Notice explains how personal data is handled; acknowledging it is not blanket consent to every use of your information.

Kovo's pilot service areas are Victoria Island, Ikoyi, Lekki and Ajah in Lagos. A listed area does not guarantee that a provider or a particular service will be available there. A booking's actual location and any travel requirements must be agreed before confirmation.

You may apply as a private chef, a cleaner, or both. Selecting both means you must meet the requirements for each role. We first assess the application. If you are shortlisted, we may request the identity and reference or guarantor information reasonably needed for the stated checks. Bank details are requested after approval through the designated payout process.

Submitting an application, completing a profile or receiving a shortlist message does not make you an approved provider, create a booking, or guarantee earnings. You may not accept Kovo bookings or describe yourself as approved until we have confirmed approval and the required verification and final agreement steps are complete. Approval for one role does not automatically approve another role.

We will explain any further information or checks required. We may refuse or defer an application for a relevant eligibility, safety, identity, competence or capacity reason. You may ask us to correct inaccurate information or reconsider a decision using the contact details in section 24. We will not ask for your bank password, card PIN, online-banking login or one-time authentication code.

Kovo helps clients find providers and coordinates agreed bookings and payments. You are responsible for delivering the services described in the booking you accept, with the skill and care reasonably expected of a competent provider in that role. Kovo is responsible for its own platform, coordination and payment-administration obligations as described in the applicable agreement.

The intended arrangement is that you offer services on a non-exclusive, self-employed basis. Subject to a booking you have already accepted, you choose the services you are competent to offer, the areas you serve, your availability and the rates you propose. You may decline an offered booking and may work for other clients or platforms. Declining an offer is different from failing to attend a confirmed booking.

This description does not decide your legal employment status or waive any employment, worker, social-protection or other rights that applicable law gives you. The actual working arrangements and Nigerian law determine those matters. You may not make commitments, warranties or purchases in Kovo's name unless we have specifically authorised them.

We do not guarantee a minimum number of enquiries, bookings, hours, earnings or continued demand. Application or approval is not a promise of salary or employment.

You must be at least 18, legally entitled to perform the services in Nigeria, able to enter this agreement, and competent to perform the services you offer. You must maintain any permits, training or certificates legally required for the work you undertake and accurately describe their scope and validity.

Give complete and accurate information about your identity, experience, qualifications, service areas, capabilities and any other information material to the application or a booking. Do not use someone else's identity, account, certificates, photos or work history. Tell us promptly about a material change that affects your eligibility, ability to deliver an accepted booking, or the accuracy of a verified claim.

Checks will be limited to the process explained to you and carried out lawfully. A verification label describes the particular checks actually completed, not a guarantee of character, future conduct, insurance or safety. You must not claim that Kovo has carried out checks or provided cover that it has not confirmed.

If we request a reference or guarantor, first explain to that person why their details are needed and obtain their permission to provide those details and for us to contact them for that purpose. We will provide appropriate privacy information. Naming someone as a guarantor does not, by itself, create a financial guarantee or make them responsible for a debt, injury or loss. Any legally binding guarantee would require a separate, clear document and that person's own agreement.

Keep your service description, prices, availability and contact information reasonably up to date. Do not claim skills you do not have, misrepresent the work shown in your portfolio, create false reviews, offer prohibited services or conceal material limits on the work you can perform.

Keep account access secure and tell us promptly about suspected misuse. You are responsible for actions you authorise through your account, but you are not automatically liable for every unauthorised action regardless of the circumstances. We will consider the evidence and each party's responsibility.

The approved provider must attend the booking. Do not send a substitute or bring an assistant, visitor or additional worker without prior approval from both Kovo and the client, and completion of any required checks. An approval must identify who will attend and whether it changes the price or responsibilities. Never send a child to perform or assist with a booking.

An enquiry or availability request is not a confirmed booking. Before accepting, check the role, location, date, start time, estimated duration, tasks, client requirements, supplies, equipment, agreed price, payment status and cancellation terms. Ask for missing information and decline work you cannot safely or competently perform.

A booking becomes confirmed only after you and the client have agreed the availability, scope and service price, the required payment step has been satisfied, and Kovo has sent the written confirmation. Do not start work or buy ingredients solely because an enquiry or unconfirmed request exists.

Kovo may give an offer a response deadline and approach another provider if it expires. Silence does not accept a booking. Any response deadline will be stated in that offer. It does not mean you must remain continuously available, and it is not a guarantee of a response from Kovo at all hours.

Keep a copy of the confirmation and approved changes. The booking confirmation may settle booking-specific details but cannot remove mandatory legal rights or impose a new commission, penalty or unrelated obligation without proper disclosure and agreement.

Pricing for both chefs and cleaners: you set a base fee covering the first two hours. Each additional hour adds that same amount. For example, a ₦20,000 base fee gives service totals of ₦20,000 for two hours, ₦40,000 for three hours and ₦60,000 for four hours, before commission. Prices are in Nigerian naira. These terms do not change existing hourly rates or confirmed bookings.

For hourly work, the confirmation must state the rate, agreed or estimated hours, any minimum charge, how chargeable time is measured and any maximum approved amount. For a fixed-price booking, it must state what that price includes. Travel, shopping time, special equipment, materials, extra rooms, additional guests and other extras are chargeable only if disclosed and approved before they are incurred.

Do not begin additional paid work, extend the booked time or make a paid substitution without the client's clear approval of the revised scope and total through the designated booking channel. Record that approval. If the client requests work beyond the booking and does not approve the additional price, perform only the original agreed scope where safe and practical, or ask Kovo to help resolve the change.

Report the time worked and work completed honestly. Do not invent a minimum charge, round up hours without an agreed rule, add hidden costs or pressure a client to pay an unapproved amount.

The booking must identify the menu or service requested, expected number of people, preparation and serving arrangements, dietary requirements, ingredient responsibility, relevant kitchen facilities and agreed cleaning-up duties. Shopping, table service, storage, leftovers and extensive kitchen cleaning are included only to the extent stated in the agreed scope.

The recommended arrangement is for the client to purchase the agreed ingredients. Give a clear list early enough for the client to obtain them. Raise unsuitable, missing or unsafe ingredients before using them, and agree a safe alternative rather than improvising around a material dietary or safety requirement.

If the client asks you to buy ingredients, provide a separate, itemised quote showing the items, quantities, expected costs, any separately proposed shopping or delivery charge, the total, and the quote's date or version. The client must approve that exact quote and complete the agreed ingredient-payment step before you buy. A later version needs fresh approval. Do not exceed the approved amount or make a material substitution without approval.

Keep receipts or other reasonable purchase evidence and reconcile the actual cost against the approved amount. Account for unused funds and agree how purchased ingredients will be handed over, used, returned or otherwise dealt with. A refund depends on the applicable law, what was authorised, the evidence and any genuine return restrictions already disclosed. You must not profit from an undisclosed ingredient mark-up.

Ingredients are accounted for separately from the service booking amount. These terms do not impose an ingredient commission. Any future ingredient-related charge would require a clearly disclosed, separately agreed policy before it applies to a new transaction.

You receive 80% of each booking’s service fee, less applicable payment-processing fees. Kovo’s platform fee is 20%. Ingredient costs are separate. Applicable service-payment processing fees are deducted from your service share and must be itemised using the actual processor fee, not an invented tariff. The booking confirmation must show the service amount, Kovo’s share, processing deductions and separately approved ingredient funds. The allocation of ingredient-payment processing fees remains unresolved and is not assigned to you by these terms.

The remaining service amount is an amount used to calculate your earnings; it is not a promise that 80% of every customer payment will immediately arrive in your bank. Customer payments may include separate ingredients or other items, and a lawful refund, disclosed charge or required tax treatment may affect the net amount.

Use the payment method stated in the booking confirmation. Do not redirect a confirmed Kovo booking to a personal payment destination or alter payment instructions without Kovo's and the client's express agreement. This protects an accurate record of what was agreed and paid. No lifetime exclusivity, general restriction on your independent business, or penalty for an unrelated client relationship is created by this clause.

You authorise Kovo to collect and administer the payments specifically identified in a confirmed booking and to deduct the agreed service commission and other amounts expressly permitted by these terms and the approved schedule. This is a limited payment-administration authorisation, not permission to enter other contracts in your name or debit your bank account.

Before you accept a paid booking, the Provider Commercial Schedule must tell you when earnings become eligible for settlement, how completion is recorded, the payout timetable and the transparent itemised processing-fee deductions. The service-payment fee bearer is the provider, deducted from the provider’s 80% service share. Ingredient-payment fee allocation, settlement arrangements and other unresolved schedule matters must be confirmed before paid bookings are activated.

Settlement goes to the verified payout account provided through the designated process after approval. Keep those details accurate and report an error or suspected compromise promptly. Account changes may require proportionate verification before the next transfer. We will provide an itemised payment record and a way to query an error.

If there is a genuine payment dispute, suspected fraud, chargeback, mistake or legal restriction, Kovo may temporarily hold only the amount reasonably connected with that issue, unless a wider hold is required by law or an applicable payment-provider restriction. We will explain the reason, amount, evidence needed and expected next review, as far as law and a legitimate investigation permit, and release undisputed funds under the agreed timetable. A complaint alone does not establish that you are at fault.

Before seeking to recover a refund or alleged overpayment from you, we will explain the contractual or legal basis, calculation and supporting evidence and give you a reasonable opportunity to respond. Any recovery must reflect the responsibility established, money already recovered and the applicable law. We will not impose a punitive fine, recover the same loss twice or make an unexplained deduction.

A voluntary goodwill refund that Kovo chooses to fund is not automatically your debt. A payment-provider chargeback is not, on its own, a final decision that you breached this agreement. Any deduction from future earnings must be specifically authorised by the approved schedule and lawful, or agreed with you after the issue arises; otherwise recovery must use an appropriate agreed or legal process.

You are responsible for your own business expenses and tax obligations to the extent applicable law places them on you. Kovo remains responsible for obligations imposed on it. If the law requires a withholding or tax-related deduction, we will identify its basis and provide the information or evidence required by law. Neither party may use this clause to shift a mandatory obligation to the other unlawfully.

No insurance cover is promised by these terms. If a particular booking requires insurance or a specific licence, that requirement must be disclosed before acceptance and verified as appropriate. Any future platform insurance will be described by reference to its actual insurer, policy, covered activities, limits and exclusions. Approval or a profile badge must not be treated as evidence that such cover exists.

Attend at the agreed time, allow realistic travel time and tell the client and Kovo promptly if you are delayed or cannot attend. Give a realistic update. Do not mark yourself as present or a service as completed when that is untrue. If the client is unavailable or entry is not possible, use the agreed contact process and keep a reasonable record of attempts to resolve the problem.

The cancellation and no-show policy supplied before confirmation must explain the free-cancellation period, any reasonable charges, who receives them, the treatment of approved expenses and any waiting-time rule. No undisclosed cancellation percentage, automatic forfeiture or provider penalty applies simply because Kovo labels an event a cancellation or no-show.

Any client cancellation charge must be lawful and reasonable in the circumstances, including the notice given, the nature of the service and the opportunity to replace the booking. Where section 120 of the Federal Competition and Consumer Protection Act applies, no cancellation fee will be imposed if the person for whose benefit the booking was made cannot honour it because of death or hospitalisation. Information requested to assess an exception must be proportionate and handled privately.

Provider cancellations and no-shows may lead to reassignment, a refund of undelivered services and a fair review of account status. They do not automatically justify an unlimited debt or fixed punitive fine. Responsibility for any claimed loss must be assessed under these terms and applicable law.

Illness, a credible safety concern, flooding, serious travel disruption or another event beyond reasonable control should be reported promptly. We will assess reasonable steps to reduce loss and options for rescheduling or cancelling. This does not require you to enter an unsafe property or perform unsafe work, and does not remove a client's right to a refund for services that are not delivered.

Invite the client to raise a concern promptly so it can be understood and, where appropriate, corrected. A reasonable remedy may include completing an omitted task, safely correcting deficient work, rescheduling by agreement or refunding the appropriate amount. The response should reflect the actual failure and applicable legal rights, rather than an automatic full refund for every complaint or automatic refusal of refunds.

You must cooperate reasonably with a complaint by providing the booking record, approved changes, receipts and a factual account. The client is not required to allow repeat entry into their home where that would be unsafe or unreasonable. Do not make an admission, refund promise or settlement on Kovo's behalf without authority.

The commercial schedule may set a recommended prompt reporting period to help preserve evidence. That operational period does not remove mandatory rights, prevent a later report of a hidden problem or injury, or replace a statutory time limit. Each side must be allowed to respond to relevant allegations, subject to proportionate privacy and safety protections.

Treat clients, household members, other providers and Kovo staff respectfully. Harassment, discrimination, sexual misconduct, threats, violence, theft, fraud, intimidation and retaliation are prohibited. Do not seek personal favours, pressure anyone for a tip or review, or use a complaint as a reason to threaten or shame someone.

Be fit to work safely. Do not work while impaired by alcohol, drugs or another condition that makes the work unsafe. Do not smoke, consume a client's food or drink, use their personal belongings, invite anyone in, or enter private rooms beyond the agreed scope without permission.

Respect the client's property, keys, access codes and household rules where those rules are lawful, reasonable and safe. Return property and access items promptly. Never copy keys, retain access codes for future use, or access an address after the booking without fresh permission. Report damage, missing property and a near miss truthfully and promptly; do not conceal or attempt an unauthorised repair.

Only accept menus and dietary requirements you can competently and safely handle. Confirm relevant allergies and dietary restrictions through the agreed booking process before preparation. Use only the information necessary for that booking and avoid collecting unrelated medical details. Never promise an allergen-free environment or medical suitability that you cannot reliably provide.

Use safe ingredients and appropriate food-handling practices, including clean hands and equipment, safe water, separation of raw and ready-to-eat food, prevention of allergen cross-contact, appropriate cooking and temperature control, and safe storage and transport. Do not use spoiled, contaminated or otherwise unsafe food. Follow applicable official guidance and any lawful role-specific requirements supplied to you.

If the kitchen, water, equipment, storage, ingredients or your health make safe preparation doubtful, stop the affected work and raise the issue. Do not conceal a food-safety risk or ask the client to waive it. Agree a safe alternative or cancellation. Give clear, appropriate instructions for serving, refrigeration, storage and reheating any food you leave, and report a suspected food-safety incident immediately through the designated route.

Confirm the rooms, tasks, condition of the property, surfaces, access arrangements and who supplies equipment and products. Ordinary cleaning does not automatically include pest control, hazardous waste, bodily-fluid cleanup, major mould remediation, external work at height, electrical repairs, heavy lifting or other specialist work. Accept specialist work only if it is expressly offered by Kovo, separately agreed, lawful and within your training and equipment capabilities.

Use products according to their labels and safety instructions. Do not mix chemicals or use an unlabelled substance. Use appropriate protective equipment and ventilation, keep products away from children, pets and food, and respect disclosed sensitivities. Check that a product and method are suitable for a surface; seek permission for a reasonable test where needed. Never improvise with an unknown chemical or unsafe tool.

Protect fragile items and valuables, report pre-existing damage where relevant without unnecessarily photographing private possessions, and ask before moving sensitive items or discarding belongings. Use safe methods for waste disposal and leave tools, chemicals and equipment safely stored. Stop and report any task that cannot be done safely within the agreed scope.

You may leave or refuse unsafe, unlawful, abusive or materially misrepresented work. Move to safety first and contact the appropriate emergency services where necessary; Kovo's support channel is not an emergency-response service. Tell Kovo as soon as it is safe so that the booking and any necessary protective action can be reviewed.

A chef or cleaning booking does not authorise childcare, personal care, medical care, transport of a household member or responsibility for an unsupervised child or vulnerable adult. If the arrangement changes in that way, pause and seek clarification. Do not photograph or contact children independently, develop inappropriate relationships with household members or exploit anyone's vulnerability.

Report a credible safeguarding concern through a safe, appropriate route and cooperate with lawful protective steps. Nothing in the confidentiality provisions prevents a good-faith report to police, a regulator, emergency services, a legal adviser or another person legally entitled to receive it.

Use client information only as necessary to arrange and perform the booking, keep records you are legally entitled or required to keep, resolve a genuine dispute or meet a legal duty. Do not use addresses, phone numbers, dietary or health information, images, household details or messages for marketing, gossip, surveillance or unrelated contact. Do not add a client to a group or share their details with another provider without an appropriate lawful basis and any required permission.

Keep booking information reasonably secure. Limit access to authorised people who need it, secure devices used for work, and avoid public or shared folders for personal information. Report a lost device, misdirected message, exposed document or other suspected data breach to Kovo without undue delay and cooperate in containing it. Do not destroy evidence of a reported incident.

Delete or securely return personal information when it is no longer needed for the permitted purpose, subject to applicable recordkeeping duties and genuine legal claims. Legal retention does not allow reuse for marketing. Confidentiality continues after a booking or your relationship with Kovo ends.

Kovo's separate Privacy Notice must explain the actual purposes, lawful bases, recipients, retention rules, relevant international transfers, rights and contact details for application, verification, booking and payment data. Private identity documents, guarantor details, bank details and residential addresses must not be displayed in a public provider profile. Access to them will be restricted to authorised purposes and recipients described in that notice.

You may exercise applicable privacy rights and complain to the Nigeria Data Protection Commission. Any optional marketing or promotional-image consent must be separate from acceptance of these terms and capable of being withdrawn as explained in the notice. These terms do not transfer all data-protection responsibility to you or remove Kovo's own duties.

You keep ownership of the profile text, photographs and portfolio material you supply, subject to other people's existing rights. You must have permission to use that material and must not submit a client's private information, an identifiable household image, another person's copyrighted work or misleading evidence of your experience.

For material you choose to include in your public Kovo profile, you give Kovo a non-exclusive, royalty-free permission to host, reproduce, display and make reasonable formatting changes solely to operate and present that profile and the related service listing. This permission does not authorise unrelated advertising, sale of your likeness or ownership transfer. Separate promotional use requires separate agreement. When the profile is removed, active public use will stop, subject to necessary backup, legal and dispute records and copies already lawfully distributed outside our control.

Do not take before-and-after or other photographs inside a client's home without clear permission for the specific purpose. A permission to document a service issue does not permit public posting. Keep necessary incident evidence proportionate and private. Never include an identifiable child or sensitive personal information in portfolio material.

Reviews must be genuine and relevant. Do not buy, trade or fabricate reviews or penalise a person for an honest review. You may report a review containing false factual claims, abuse or private information and provide a factual response through the available process. Kovo may moderate content on relevant, consistently applied grounds and explain a removal or restriction where appropriate.

Contact Kovo through section 24 with the booking reference, a short account of the problem, relevant evidence and the outcome you seek. We will acknowledge and assess complaints fairly, seek the information needed and communicate the result and any next steps. The published complaint process will state the response targets that Kovo has operationally committed to meet.

Kovo may restrict particular services, hide a profile, pause new bookings or suspend an account where reasonably needed to address a credible safety concern, identity issue, serious or repeated service failure, unlawful conduct, fraud, material breach or legal requirement. We will use a proportionate response and consider available evidence. Urgent protective action may be taken before a full investigation where delay would create a material risk.

We will explain the reason, practical effect and review route as soon as reasonably possible, unless disclosure is restricted by law or would create a legitimate safety or investigation risk. You may give your account, correct inaccurate information and ask for human reconsideration. Where practical, a person not responsible for the original decision will review the appeal. We will not retaliate against a good-faith complaint or appeal.

A temporary suspension is not a finding of guilt. Account restrictions do not automatically cancel your right to undisputed earnings or remove a client's existing rights. Any withholding or recovery must follow section 10.

You may ask to close your account and stop receiving new offers. Tell us promptly about outstanding bookings so they can be completed or responsibly reassigned. Do not abandon an accepted booking without following the cancellation and safety provisions.

Kovo may end the relationship for a material or repeated breach, loss of eligibility, a justified serious safety concern, a legal requirement or a genuine decision to stop providing the relevant service. Where practical, we will provide reasonable notice, explain the reason and allow a remediable problem to be corrected. Immediate termination may be appropriate for serious misconduct or an urgent legal or safety reason, subject to a fair opportunity to challenge relevant facts.

Closure or termination does not create an exit penalty. We will account for outstanding transactions under the agreed schedule. Rights relating to earned sums, approved refunds, genuine claims, confidentiality, limited necessary record retention and dispute resolution continue as needed after termination. Profile removal and account closure do not necessarily require immediate destruction of records that must lawfully be retained.

Each party is responsible for loss it causes through its own breach, negligence, unlawful conduct or other basis recognised by applicable law. A client allegation, the fact that damage occurred during a booking, or the use of the word “independent” does not alone settle responsibility. We will consider the evidence, causation, reasonable steps to limit loss and any shared responsibility.

Nothing in these terms excludes or limits liability for fraud, deliberate misconduct, gross negligence, death or personal injury where the law does not permit exclusion, or any other liability or right that cannot lawfully be excluded or limited. Kovo remains responsible for its own acts and omissions. Consumer, employment, privacy and other mandatory protections prevail over inconsistent wording.

There is no unlimited provider indemnity or automatic obligation to reimburse every loss, allegation, legal bill or goodwill payment in these terms. If a third-party claim arises, the parties will give reasonable notice, preserve relevant evidence and cooperate as appropriate without requiring either party to admit liability or surrender legal rights. Responsibility and any compensation will be agreed on the evidence or determined through a lawful process.

These terms are governed by the laws of the Federal Republic of Nigeria and applicable Lagos State law. Please raise a dispute promptly so we can try to resolve it in good faith. The parties may agree to an appropriate mediation process after a dispute arises, including its location, format and any costs.

This agreement does not require compulsory private arbitration, prevent a complaint to a competent regulator, stop a report of a crime, or remove access to a court or tribunal with lawful jurisdiction. An internal complaint or mediation process does not prevent urgent protective action or require a party to allow a legal time limit to expire.

If a provision is legally ineffective, it will apply only to the extent lawful, and the remaining provisions will continue where they can fairly operate. A failure to enforce a right on one occasion does not automatically waive it for the future. Neither party may transfer this agreement in a way that unlawfully reduces the other's rights.

Provider support, complaints and privacy requests: support@kovo.com.ng. Business address for notices: Kovo Place, Lekki Phase 1, Lekki, Lagos, Nigeria. No guaranteed review time or round-the-clock support is promised here.